MICE Team 'Tune-Up' Program
You could be losing literally hundreds of thousands of Baht per year due to an ineffective and untrained MICE team. Our research shows Hotel Sales Teams are only converting 60% of potential revenue from Event enquiries - it's true, we're not making this up!
We can stop this TODAY, with our powerful MICE Team Tune-Up program that focuses on fine-tuning your Sales Team into a money-making machine, using Staff Performance Assessments, Standards Development, Salesmanship Training & Revenue-Conversion Tracking.
Before The Assessments Begin
1
Custom Template Design
Experts create tailored assessment templates combining your brand standards with industry best practices.
2
Pre-Program Online Workshop
Consultants review the audit template to ensure staff understand expectations and performance criteria.
Evaluation of Sales Process - Enquiry through to Close of Sale
1
Enquiry Process
Evaluate staff's ability to gather information, qualify the client, promote the hotel, and generate revenue.
2
Proposal
Inspect accuracy, relevance, and quality of proposals, including timeliness and value-added offerings.
3
Close Of Sale
Assess staff's ability to finalize deals, focusing on timeliness, attitude, and negotiation skills.
Staff Sales Service Evaluation
Sales Skills
Assess staff's ability to sell effectively and generate revenue while meeting customer needs.
Customer Experience
Balance brand standards with real-world customer experience in the event planning process.
Site Inspection
Conduct thorough evaluation of sales tour showcasing hotel facilities, accommodation, F&B, and MICE amenities.
Audit Anonymity - Our Spy Skills
Mock Companies
We create fictitious organizations to ensure staff treat enquiries as genuine.
Company Websites
We develop industry-specific websites to maintain legitimacy as potential clients.
Putting It All Together
Online Report Access
User-friendly access to reports and enquiry correspondence.
Performance Analysis
Comprehensive reports highlighting revenue conversion, key findings and brand standards compliance.
Overall Performance Report
Compare hotel and staff performance across properties, regions, or brands.
Reports, Analysis, Evidence & Key Findings
1
Correspondence Access
Download all written and verbal communication from the assessment process to use as case-studies for training.
2
End of Program Workshop
Expert consultants break down assessment details and discuss improvement strategies including Standards Development & Staff Training
3
Detailed Reporting
Access performance data and see real-money performance for actionable insights for training.
Stay Ahead Of The Rest
1
Competitor Assessments
Get relevant, directly-comparable data on your actual competitors.
2
Pinpoint Business Loss
Identify where and how business may be lost to competitors.
3
Real Financial Insights
Gain insights into actual revenue figures being converted or missed. We detail exactly how much the Event is worth and how much revenue was converted as a % and in real-money figures.
Choice And Flexibility To Meet Your Needs
Follow-up Steps: On-Site Sales Team Training
Sales Skills Training
Boost individual and team performance by enhancing staff skills in sales, negotiation, and customer service.
Standards Training
Develop and implement standardized procedures to ensure consistency in delivering exceptional customer experiences.
Improve Revenue Conversion
Maximize revenue potential by increasing conversion rates and driving growth through effective sales strategies.
Financial Performance
Gain a competitive edge by enhancing financial performance through improved sales, service, and operational efficiency.